by JCG gmail | Aug 14, 2025 | Blog, Business Management, Business Opportunity, Business Tips, Customer Experience, Financial Management, JCG Articles, Q&A
For this month’s Johnson Consulting Conversations we had the privilege of speaking with Deanna Wilkinson, Vice President of Sales and Marketing at Express Funeral Funding, about how innovative funding partnerships are revolutionizing the funeral payment experience....
by JCG gmail | Aug 1, 2025 | Blog, Business Management, Business Opportunity, Business Tips, Financial Management, Opportunity, Sell My Business, Valuations
It’s been said that what gets measured gets done. And in no area is that more critical than when it comes to evaluating where you stand—not just as a business owner, but as someone planning for your life after ownership. If you’re not taking stock of where you...
by Kristen Szymborski | Jul 21, 2025 | Blog, Business Management, Financial Management
The newly signed “Big Beautiful Tax Bill” (BBTB) brings powerful tax relief and strategic incentives to small business owners—including funeral homes. Whether you’re preparing to transition ownership to family, sell the business, or scale your operations, this...
by Lacy Robinson | Jul 17, 2025 | Blog, Business Management, Business Opportunity, Business Tips, Customer Experience, Financial Management, JCG Articles, Q&A
In the funeral service profession, the relationship with families doesn’t end at the committal service. According to Johnson Consulting Group’s 2025 Trends and Insights report, 71% of people choose a funeral home based on previous experience or...
by Lacy Robinson | Jun 26, 2025 | Blog, Business Management, Business Opportunity, Business Tips, Customer Experience, Financial Management, JCG Articles, Q&A
When Mark Harrison started working in funeral service safety nearly three decades ago, he brought something unique to the industry: an online education model that could reach funeral professionals wherever they were. Today, as president of Certified Safety...
by JCG gmail | May 23, 2025 | Articles, Blog, Events, Press Releases
Scottsdale, AZ [May 23, 2025] Are you using the obituary to its fullest extent? Johnson Consulting Group (JCG), a leading M&A and consulting firm for the funeral and cemetery profession, is pleased to announce its support of Bob Arrington, President...
by Lacy Robinson | May 22, 2025 | Blog, Business Management, Business Opportunity, Business Tips, Customer Experience, Financial Management, JCG Articles, Q&A
In the ever-evolving funeral service profession, successful business management requires more than traditional accounting practices—it demands specialized industry knowledge, comprehensive performance tracking, and a deep understanding of the customer...
by Lacy Robinson | Apr 11, 2025 | Blog, Business Management, Business Opportunity, Business Tips, Customer Experience, Financial Management, JCG Articles, Q&A
In funeral service, where women frequently make end-of-life arrangements and likely influence a significant portion of funeral decisions—similar to how they drive 60% of consumer purchases in other industries—understanding how to effectively connect with female...
by Allyson Dunn | Apr 1, 2025 | Articles, Blog, Customer Experience, Surveys
JCG’s Performance Tracker X is the complete customer management tool that evaluates staff and financial performance, streamlines success plans, and improves your bottom line. We believe in sharing insight from the data collected through our Performance Tracker X...
by JCG gmail | Mar 30, 2025 | Articles, Blog, Case Studies, Client Spotlight, Customer Experience, Events, JCG Articles, Press Releases, Surveys
Scottsdale, AZ –Johnson Consulting Group (JCG) announced the recipients of the JCG 2024 Excellence in Customer Service Awards, powered by J3Tech Solutions. The Awards were presented to JCG client funeral homes who achieved the highest Total Value Index Score...
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