Have you ever heard someone say “My business is my baby?” Business owners and professionals working in the funeral industry can wholly relate to this idea. As Jake Johnson (President and CEO of the Johnson Consulting Group) says in the latest episode of his...
Building an exemplary funeral home legacy requires a creative and dedicated staff. Your employees need to be well trained—not just at the beginning of their initial work role, but throughout their tenure with the company. How much your funeral home staff knows...
Right now is a great time to buy a funeral home or cemetery business, and it’s also a great seller’s market if you are considering an exit strategy. The stars are aligned for both buyers and sellers, and Jake Johnson (President and CEO of the Johnson Consulting...
In today’s internet world, online reviews are king. What consumers say about your company online can make or break a business, and if your funeral home doesn’t already have a process for managing reviews then you must develop one as soon as possible. In episode...
Most customers can tell when an employee is happy at work—the quality of service is consistently high and providing excellent customer care is always a top priority. When employees are engaged, productivity and profitability increase, which helps ensure the...
Would you trust a fortune teller to predict your future? A quick glimpse into their crystal ball would reveal everything, right? Well, while fortune telling sounds tempting, it’s not really an option for funeral professionals thinking about their future plans....
