Leadership & Management: Real Results, Lasting Change

  This week I was joined by Vince Roberge, Senior Business Consultant at Johnson Consulting Group, to talk about Johnson Consulting Group’s Leadership and Management Program, taking place October 13–15 in Scottsdale, Arizona.  Vince has been a facilitator with...
Customer Surveys as a Necessary Component of Aftercare

Customer Surveys as a Necessary Component of Aftercare

Few businesses carry the weight that a funeral home does. In the span of a single week, your team walks alongside a family through one of the most profound moments of their lives, helping them plan, honor, and celebrate the entirety of a loved one’s story. That...

Financing the Future: Smart Capital Strategies for Funeral Home and Cemetery Owners

  Owning a funeral home or cemetery is more than a business decision. For many of you, it’s a calling you’ve worked toward for years. Whether you’re dreaming of your first funeral home acquisition, planning to grow what you’ve already...

CANA’s Certified Hospice Relations Specialist Workshop Is Coming to Minneapolis

If you’ve ever watched a family walk into your funeral home and known without a doubt that a hospice caregiver had shaped nearly every funeral decision they made before they ever called you, then you already understand the gap I designed this workshop to close....