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M&A Minute Recap: Episode 6

M&A Minute Recap: Episode 6

by Madison Wagner | Mar 5, 2021 | Blog, Business Tips, Customer Experience, JCG Articles, Q&A, Sell My Business, Succession Planning

Are You Ready to Retire from the Funeral Business?   Retirement is a significant milestone for funeral home owners, and getting ready for this event calls for proactive planning and strategic thinking. In Episode 6 of Jake Johnson’s “M&A Minute” video series,...
How to Improve Customer Experience From the First Interaction

How to Improve Customer Experience From the First Interaction

by Claire Pritchard | Jun 30, 2020 | Blog, Business Tips, Customer Experience

The initial contact with a family made to a funeral home or cemetery is always the most important touchpoint. The first time you speak with a customer, whether on the phone or when they arrive at your place of business, it is crucial to set the right tone for future...
Your Funeral Home Should Measure Customer Experience: Here’s Why

Your Funeral Home Should Measure Customer Experience: Here’s Why

by Claire Pritchard | Mar 27, 2020 | Blog, Business Tips, Customer Experience

Every moment after the loss of a loved one holds great meaning for a bereaved family. As such, each interaction between your funeral home and a family in need must be well thought-out from start to finish. Making sure the families have a positive experience from the...

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