by Lacy Robinson | Apr 16, 2026 | Blog, Business Management, Business Opportunity, Business Tips, Customer Experience, Events, Financial Management, JCG Articles, Opportunity, Presentations, Q&A
Over ten years ago I first met Jim LaMar when he was President and CEO at Greenlawn Funeral Homes and Cemetery in Bakersfield, California. All these years I did not know the details of his entire professional career until today. Jim, who joined Johnson...
by JCG gmail | Mar 31, 2026 | Articles, Blog, Customer Experience, Surveys
Johnson Consulting Group’s Customer Survey and Sales Program, Performance Tracker X, is the complete customer management tool that evaluates staff and financial performance, streamlines success plans, and improves your bottom line. We believe in sharing insight...
by Lacy Robinson | Mar 19, 2026 | Blog, Business Management, Business Opportunity, Business Tips, Customer Experience, Events, Financial Management, JCG Articles, Opportunity, Presentations, Q&A
For more than a decade, the NFDA Consumer Awareness and Preferences Survey has served as one of the most important research tools in funeral service and gives us a window into the minds of the families funeral professionals serve. Ed Defort, who oversees all...
by Lacy Robinson | Feb 12, 2026 | Blog, Business Management, Business Opportunity, Business Tips, Customer Experience, Events, Financial Management, JCG Articles, Opportunity, Presentations, Q&A
What does it really take to lead a funeral home in today’s environment? It’s a question that gets to the heart of something our profession has been grappling with for years and it’s exactly what Johnson Consulting Group set out to answer when...
by Lacy Robinson | Jan 15, 2026 | Blog, Business Management, Business Tips, Customer Experience, Events, JCG Articles, Opportunity, Presentations, Q&A
We kicked off 2026 Johnson Consulting Conversations with a lively discussion that many funeral service professionals have been both curious about and anxious over the use of artificial intelligence (AI) in funeral service. Our guest, Welton Hong, founder of...
