by JCG gmail | Mar 19, 2026 | Blog, Business Management, Business Opportunity, Business Tips, Customer Experience, Events, Financial Management, JCG Articles, Opportunity, Presentations, Q&A
For more than a decade, the NFDA Consumer Awareness and Preferences Survey has served as one of the most important research tools in funeral service and gives us a window into the minds of the families funeral professionals serve. Ed Defort, who oversees all...
by Lacy Robinson | Feb 12, 2026 | Blog, Business Management, Business Opportunity, Business Tips, Customer Experience, Events, Financial Management, JCG Articles, Opportunity, Presentations, Q&A
What does it really take to lead a funeral home in today’s environment? It’s a question that gets to the heart of something our profession has been grappling with for years and it’s exactly what Johnson Consulting Group set out to answer when...
by Lacy Robinson | Jan 15, 2026 | Blog, Business Management, Business Tips, Customer Experience, Events, JCG Articles, Opportunity, Presentations, Q&A
We kicked off 2026 Johnson Consulting Conversations with a lively discussion that many funeral service professionals have been both curious about and anxious over the use of artificial intelligence (AI) in funeral service. Our guest, Welton Hong, founder of...
by Michaela Oleary | Nov 30, 2022 | Blog, Business Management, Business Tips
What is quiet quitting? If you’re keeping up with the world of business news, there’s no doubt you’ve heard about quiet quitting. It’s a new buzz term that strikes fear in the hearts of business owners and managers, but once you take a look at the idea, it’s clear...
by Madison Wagner | Jul 14, 2021 | Blog, Business Management, Business Tips, Customer Experience, Opportunity
When Kenny Rogers’ death occurred nine days after the COVID-19 global pandemic was declared, it was said that the 81-year-old singer truly knew when to fold ‘em. The iconic singer left a lasting impression on the entertainment world and beyond with his version of a...
