by JCG gmail | Feb 16, 2024 | Blog, Business Management, Business Opportunity, Business Tips, Customer Experience, Financial Management, Opportunity
In the funeral business, the family experience is the top priority; however, it’s not always obvious how families feel about their services. Unlike other professions, people seeking funeral arrangements are working through grief, not to mention the multitude of...
by Allyson Dunn | Feb 16, 2024 | Blog, Business Management, Business Opportunity, Business Tips, Customer Experience, Financial Management, Opportunity
As January came to a close, we looked into the current trends shaping the satisfaction levels within funeral home and cemetery businesses for 2024. Leveraging the power of Performance Tracker X, our groundbreaking customer experience management tool, we’ve sent...
by Nelson Thulin | Feb 9, 2024 | Blog, Business Management, Business Tips, Financial Management, Succession Planning
Navigating business continuity in the death care profession demands strategic foresight, especially when confronted with unexpected challenges. There’s much to consider while owning and operating a funeral home: When to retire. Who is next in line for funeral home...
by Jake Johnson | Jan 30, 2024 | Blog, Business Management, Business Tips, Customer Experience, Financial Management, Surveys
As we wrapped up the year 2023, much like any other year, the funeral business landscape revealed its diverse facets. Across the United States, some firms appeared untouched by external influences, while others experienced the ebb and flow of challenges such as slow...
by JCG gmail | Jan 9, 2024 | Articles, Blog, Events, Press Releases
Scottsdale, AZ [January 8th, 2024] Johnson Consulting Group adds new team member, Jim Price, as Senior Vice President, Industry Relations. Johnson Consulting Group proudly welcomes Mr. Jim Price, a distinguished professional with an unparalleled career spanning...
by JCG gmail | Jan 5, 2024 | Blog, Business Management, Business Tips, Customer Experience, Financial Management, Surveys
Let’s face it – there are plenty of uncontrollables in funeral business right? People not showing up on time, start time delays, weather – you name it. Unfortunately, those things do make an impact on funeral home customer experience whether we like it or not. This is...
by Kristen Szymborski | Nov 22, 2023 | Blog, Business Management, Financial Management
“Revenue is vanity, profit is sanity, cash is reality.” The value on your monthly bank statement is not enough information for you to operate your funeral home and cemetery business strategically. You may find yourself questioning why revenue recorded and the cash in...
by Vince Roberge | Nov 13, 2023 | Blog, Business Management
Private equity controls somewhere in the range of 15% to 20% of the overall economy according to John Coates, former Acting Director for the Division of Corporate Finance for the SEC. And private equity exists in the death care profession for a reason: there are...
by JCG gmail | Oct 9, 2023 | Articles, Blog, Events, Press Releases
Scottsdale, AZ [October 5th, 2023] Today, ICCFA’s Educational Foundation proudly reveals that it has been generously endowed with a $75,000 donation courtesy of the Memorial Classic Golf Tournament. For over four decades, this event, founded by Tom...
by JCG gmail | Sep 28, 2023 | Articles, Blog, Events, Press Releases
Scottsdale, AZ [September 28th, 2023] Johnson Consulting Group is thrilled to announce the latest addition to our esteemed Business Consulting Services Team, Derrick Husmann. As a seasoned professional with an impressive 26-year track record in the...
