by Claire Pritchard | Jun 30, 2020 | Blog, Business Tips, Customer Experience
The initial contact with a family made to a funeral home or cemetery is always the most important touchpoint. The first time you speak with a customer, whether on the phone or when they arrive at your place of business, it is crucial to set the right tone for future...
by Claire Pritchard | Jun 12, 2020 | Blog, Business Management
For any funeral home or cemetery, maintaining a positive public image is a key component of growth and stability. Even if your business already has a solid reputation and loyal clientele, public perception is a fragile element that can be easily damaged by one...
by Claire Pritchard | Jun 9, 2020 | Blog, Financial Management, Uncategorized
Cash flow is one of the most important financial metrics of a funeral or cemetery business. The movement of cash in and out of a company is a strong indicator of monetary strength and market value, and cash flow problems can have severe (and sometimes...
by Lori Salberg | May 27, 2020 | Blog, Customer Experience, Surveys
Funeral homes are increasingly finding themselves on the frontlines of the Coronavirus crisis. In order to maintain a high level of service, many firms are creating new funeral and memorial options such as live-streamed services for families affected by social...
by Vince Roberge | May 19, 2020 | Blog, COVID-19, JCG Articles
The COVID-19 pandemic has significantly disrupted the social, cultural and economic environment of the United States. The effects of the health crisis are especially profound in the death care industry, where funeral and cemetery providers are working overtime to meet...
by Claire Pritchard | May 15, 2020 | Blog, JCG Articles, Valuations
Do you know how much your funeral or cemetery business is worth? A business valuation is the best way to answer this all-encompassing question. The valuation can be used for many purposes such as determining your baseline value, estate planning, succession planning...
by Claire Pritchard | May 8, 2020 | Blog, Business Tips, Sell My Business
For many funeral home and cemetery owners, selling the business is a milestone event. Whatever the reasons are for wanting to sell, it’s never an easy decision and the entire process from start to finish can take months, or even years. A lot of planning, preparation,...
by Phil Sinn | Apr 21, 2020 | Blog, Business Tips, COVID-19, Opportunity
The Coronavirus pandemic has had a significant impact on the global economic environment. This unprecedented public health crisis has challenged social and cultural norms, and disrupted operations for small businesses and large corporations alike. Funeral homes have...
by Vince Roberge | Apr 14, 2020 | Blog, Business Management, Business Tips, COVID-19
In the midst of uncertainty surrounding a crisis, proactive business management becomes essential in minimizing the negative impacts on your business and weathering the storm. For funeral home and cemetery management, COVID-19 has created an environment of...
by Claire Pritchard | Mar 27, 2020 | Blog, Business Tips, Customer Experience
Every moment after the loss of a loved one holds great meaning for a bereaved family. As such, each interaction between your funeral home and a family in need must be well thought-out from start to finish. Making sure the families have a positive experience from the...
