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How a Funeral Home Website Can Be The Introduction You Need

How a Funeral Home Website Can Be The Introduction You Need

by Madison Wagner | Mar 27, 2023 | Blog, Business Management, Business Opportunity, Business Tips, Customer Experience, JCG Articles

Every day more consumers are using the internet as their starting point when searching for goods and services. According to Pew Research, 85% of people are carrying a smartphone. Today, your funeral home website is quite often going to be the first impression your...
Creating The Business You Need

Creating The Business You Need

by Michaela Oleary | Mar 8, 2023 | Blog, Business Management, Business Opportunity, Business Tips, Customer Experience, JCG Articles

The priority of many owners is to keep their funeral home business in the family; they want to fulfill the family trust that granted them the business and their commitment to their community.  Great sentiments and I sincerely wish you well in accomplishing these lofty...
Build Lasting Relationships with Quality Customer Service

Build Lasting Relationships with Quality Customer Service

by Michaela Oleary | Mar 7, 2023 | Blog, Business Management, Business Tips, Customer Experience

In a shifting economy where consumers are faced with inflation and unreliable availability of products and resources, one thing remains clear, excellent customer care matters. Taking the time to treat people as you would like to be treated builds lasting relationships...
How to Increase Success With Your Funeral Home Website

How to Increase Success With Your Funeral Home Website

by Admin | Mar 2, 2023 | Blog, Business Tips

Every funeral director knows the importance of having a website for their business; however, few leverage their websites to their full potential. As well as displaying contact information and showcasing the expertise of your staff, a funeral home website can be a...
How Frequently Should I be Meeting With My Funeral/Cemetery Staff?

How Frequently Should I be Meeting With My Funeral/Cemetery Staff?

by Admin | Feb 28, 2023 | Blog, Business Management

When your team is engaged with their work, they’re more likely to be productive and dedicated to providing quality customer service. However, according to Gallup’s State of the Global Workplace report, 85% of employees are either not engaged or actively disengaged...
6 Components of a Successful Performance Management Meeting

6 Components of a Successful Performance Management Meeting

by Admin | Feb 23, 2023 | Blog, Business Management

Bookending each year of business, performance reviews allow employees and leaders to connect, reflect, and plan for the future. Naturally, a significant component of performance management meetings will be constructive feedback; however, managers should also focus on...
Strategic Planning 101: How to Effectively Allocate Resources

Strategic Planning 101: How to Effectively Allocate Resources

by Admin | Feb 21, 2023 | Blog, Business Tips

For any funeral home looking to grow, strategic planning is a crucial piece of the puzzle. Rather than get caught up in the urgency of day-to-day operations, strategic planning is an opportunity for leadership to focus on the projects that will lead to long-term...
6 Ways Consistent Employee Recognition Can Change the Game for Your Business

6 Ways Consistent Employee Recognition Can Change the Game for Your Business

by Admin | Feb 17, 2023 | Blog, Business Management, Business Tips, JCG Articles

Between facilities, land, and equipment, funeral homes possess a wealth of valuable assets; however, the most valuable asset of any business will always be its people. Much like any other component of your funeral home, your staff requires continual investments. ...
Lisa Marie Presley: An Inside Look At Her Service at the Graceland Mansion

Lisa Marie Presley: An Inside Look At Her Service at the Graceland Mansion

by Marissa Morah | Feb 16, 2023 | JCG Articles

Business Consultant and life-long Elvis Presley fan Lacy Robinson attended Lisa Marie Presley’s memorial service in Memphis, TN at the Graceland Mansion. Team member Michaela O’Leary sat down with Lacy to share her experience of attending this special...
How Improving the Family Experience Starts With Great Leadership

How Improving the Family Experience Starts With Great Leadership

by Admin | Feb 14, 2023 | Blog, Business Tips

In the funeral business, customer service is key to providing exceptional experiences; however, meeting the demands of your families starts with leadership. By creating a positive workplace culture, one that enables employees to flourish, you can ensure that your...
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