by JCGAdmin | Aug 6, 2014 | Articles
In 2014, Johnson Consulting Group announced its winners of the “JCG 2013 Excellence in Customer Service Awards”. The Awards were presented to JCG client funeral homes who achieved the highest Overall Performance Scores from family satisfaction surveys sent...
by JCGAdmin | Jul 21, 2014 | Articles
Delivering exceptional customer service is paramount for funeral business success. But what is quality service? How do we know what the consumer expects, and how they respond to what your firm provides? Certainly families appreciate your efforts, and they often say as...
by JCGAdmin | Jul 21, 2014 | Articles
The Summer 2014 issue of The Independent® features the Jake Johnson article “Funeral Home Staffing-Recruitment Employee Relations – HR Issues and Pitfalls”. As our profession continues to evolve one of the most critical areas to address is funeral home staffing....
by JCGAdmin | Jul 12, 2014 | Articles
The Evolution of Accounting in Funeral Service By: Jake Johnson The financial statement has come a long way in funeral service. When my father first started in funeral service back in the 1980’s, most independent funeral directors only needed their financial...
by JCGAdmin | Jun 11, 2014 | Testimonials
Once again I want to express my appreciation for all that you and Johnson Consulting are doing for our company. You learn where we need solutions and then offer them. When we ask for help, you are quick to respond with practical information and all with a calm and...
by JCGAdmin | May 22, 2014 | Press Releases
FOR IMMEDIATE RELEASE SCOTTSDALE, Arizona, May [19], 2014 – Phoenix, AZ – Johnson Consulting Group, the death care industry leader in mergers and acquisitions, worked closely with David W. McComb and the DW McComb Group on its recent acquisition of Inman Shipping...
by JCGAdmin | Apr 18, 2014 | Testimonials
Once we made up our mind to sell, Johnson’s were quick to market it and bring some favorable offers to the table. We appreciated Jake & Brian’s expertise in the transition and completion of the sale. John and Amy Potter St. Helens,...
by JCGAdmin | Mar 25, 2014 | Testimonials
To Al, Jake, Greg, and all of the fine folks at JCG- I’m so grateful for the invitation to your annual summit- always lots to take away, and always great friends to meet, some new and old. You all do a first class job of it and it is so appreciated. Thanks so much! ...
by JCGAdmin | Mar 24, 2014 | Testimonials
Jake, Thank you for hosting Leslie and I for your summit. It amazes me you provide this event at no charge and do everything first class. Of course JCG is first class! You are blessed with a great team. Thank you! Jeff Smith North Little Rock Funeral Home North...
by JCGAdmin | Mar 21, 2014 | Testimonials
Jake, Thank you for a great experience last week! Everything was a “Home Run” in my book and I left with many great ideas and insights. Wishing all at JCG continued success!!! Andy Clayton Wilson St. Pierre Funeral Service Indianapolis, IN
