Dealing with Price Shoppers Results

In the last Johnson Consulting Group newsletter, we asked our readers to give us their thoughts on phone shoppers.  Below were the responses we received.  I enjoy sharing this data in the hopes that it will provide you some insights on your current training of phone...

The Importance of the Family Survey

Delivering exceptional customer service is paramount for funeral business success. But what is quality service? How do we know what the consumer expects, and how they respond to what your firm provides? Certainly families appreciate your efforts, and they often say as...

Jake Johnson on HR Issues and Pitfalls in The Independent

The Summer 2014 issue of The Independent® features the Jake Johnson article “Funeral Home Staffing-Recruitment Employee Relations – HR Issues and Pitfalls”. As our profession continues to evolve one of the most critical areas to address is funeral home staffing....

Financial Fitness

The Evolution of Accounting in Funeral Service By: Jake Johnson The financial statement has come a long way in funeral service. When my father first started in funeral service back in the 1980’s, most independent funeral directors only needed their financial...

Bill Hathaway, Jr. says…

Once again I want to express my appreciation for all that you and Johnson Consulting are doing for our company. You learn where we need solutions and then offer them. When we ask for help, you are quick to respond with practical information and all with a calm and...

John and Amy Potter say…

Once we made up our mind to sell, Johnson’s were quick to market it and bring some favorable offers to the table. We appreciated Jake & Brian’s expertise in the transition and completion of the sale. John and Amy Potter St. Helens,...

Jack Jensen says…

To Al, Jake, Greg, and all of the fine folks at JCG- I’m so grateful for the invitation to your annual summit- always lots to take away, and always great friends to meet, some new and old. You all do a first class job of it and it is so appreciated. Thanks so much!  ...