News & Articles

Johnson Consulting Group’s 2013 Excellence in Customer Service

August 6, 2014

In 2014, Johnson Consulting Group announced its winners of the “JCG 2013 Excellence in Customer Service Awards”. The Awards were [...]


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The Importance of the Family Survey

July 21, 2014

Delivering exceptional customer service is paramount for funeral business success. But what is quality service? How do we know what [...]


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Jake Johnson on HR Issues and Pitfalls in The Independent

July 21, 2014

The Summer 2014 issue of The Independent® features the Jake Johnson article “Funeral Home Staffing-Recruitment Employee Relations – HR Issues [...]


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Financial Fitness

July 12, 2014

The Evolution of Accounting in Funeral Service By: Jake Johnson The financial statement has come a long way in funeral [...]


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Bill Hathaway, Jr. says…

June 11, 2014

Once again I want to express my appreciation for all that you and Johnson Consulting are doing for our company. [...]


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