News & Articles

Dealing with Price Shoppers Results

September 3, 2014

In the last Johnson Consulting Group newsletter, we asked our readers to give us their thoughts on phone shoppers.  Below [...]


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Johnson Consulting Group announces the addition of David Adams to its team of Professionals

August 27, 2014

FOR IMMEDIATE RELEASE Phoenix, AZ – Jake Johnson announced today that David Adams has recently joined Johnson Consulting Group as [...]


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Johnson Consulting Group’s 2013 Excellence in Customer Service

August 6, 2014

In 2014, Johnson Consulting Group announced its winners of the “JCG 2013 Excellence in Customer Service Awards”. The Awards were [...]


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The Importance of the Family Survey

July 21, 2014

Delivering exceptional customer service is paramount for funeral business success. But what is quality service? How do we know what [...]


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Jake Johnson on HR Issues and Pitfalls in The Independent

July 21, 2014

The Summer 2014 issue of The Independent® features the Jake Johnson article “Funeral Home Staffing-Recruitment Employee Relations – HR Issues [...]


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