CANA’s Certified Hospice Relations Specialist Workshop Is Coming to Minneapolis

by | Jun 26, 2026 | Blog, Business Management, Business Opportunity, Business Tips, Customer Experience, Events, Financial Management, JCG Articles, Opportunity, Presentations, Q&A

If you’ve ever watched a family walk into your funeral home and known without a doubt that a hospice caregiver had shaped nearly every funeral decision they made before they ever called you, then you already understand the gap I designed this workshop to close....

The Next Generation of Funeral Home Leadership

by | May 28, 2026 | Blog, Business Management, Business Opportunity, Business Tips, Customer Experience, Events, Financial Management, JCG Articles, Opportunity, Presentations, Q&A

  If you own a funeral home, if you’re hiring this year, or if you’ve ever asked who is actually graduating from mortuary school in 2026 and what they want from you, this latest episode of Johnson Consulting Conversations was made for you.   I had the honor...

Growing Stronger Funeral Homes Through Partnerships, Leadership, and Engagement

by | Apr 16, 2026 | Blog, Business Management, Business Opportunity, Business Tips, Customer Experience, Events, Financial Management, JCG Articles, Opportunity, Presentations, Q&A

  Over ten years ago I first met Jim LaMar when he was President and CEO at Greenlawn Funeral Homes and Cemetery in Bakersfield, California.  All these years I did not know the details of his entire professional career until today.  Jim, who joined Johnson...
Why Documented CX Insights Are a Vital Necessity and Not an Optional Luxury

Why Documented CX Insights Are a Vital Necessity and Not an Optional Luxury

by | Mar 31, 2026 | Blog, Business Management, Business Opportunity, Business Tips, Financial Management, Opportunity, Sell My Business, Valuations

A Box of Thank You Notes vs. Actionable Survey Data Analysis. The Impact That Data Has on a Valuation.   Introduction In the funeral and cemetery profession, handwritten thank you notes from families are heartfelt and meaningful. They reflect the compassion and...

Inside the NFDA Consumer Awareness and Preferences Survey

by | Mar 19, 2026 | Blog, Business Management, Business Opportunity, Business Tips, Customer Experience, Events, Financial Management, JCG Articles, Opportunity, Presentations, Q&A

  For more than a decade, the NFDA Consumer Awareness and Preferences Survey has served as one of the most important research tools in funeral service and gives us a window into the minds of the families funeral professionals serve. Ed Defort, who oversees all...