by JCGAdmin | May 5, 2015 | Articles
Johnson Consulting Company started its customer survey program in 2008 and has experienced rapid growth every year since. In 2014 they surveyed over 140,000 families that had experienced a death across the USA and Canada. This large amount of survey data has proven...
by JCGAdmin | Mar 27, 2015 | Articles
Johnson Consulting Group is pleased to announce the release of our new website! Designed with a fresh new look, user-friendly navigation and the latest information about our products and services, we highly recommend you give it a visit – stay as long as you wish!...
by JCGAdmin | Jan 29, 2015 | Articles
Businesses are not static but evolve over time and this evolution may lead to growth but may also cause the business to decline. A business life cycle is usually portrayed as a bell shaped curve where the stages follow one another in an orderly fashion, which is...
by JCGAdmin | Sep 3, 2014 | Articles
In the last Johnson Consulting Group newsletter, we asked our readers to give us their thoughts on phone shoppers. Below were the responses we received. I enjoy sharing this data in the hopes that it will provide you some insights on your current training of phone...
by JCGAdmin | Aug 6, 2014 | Articles
In 2014, Johnson Consulting Group announced its winners of the “JCG 2013 Excellence in Customer Service Awards”. The Awards were presented to JCG client funeral homes who achieved the highest Overall Performance Scores from family satisfaction surveys sent...
by JCGAdmin | Jul 21, 2014 | Articles
Delivering exceptional customer service is paramount for funeral business success. But what is quality service? How do we know what the consumer expects, and how they respond to what your firm provides? Certainly families appreciate your efforts, and they often say as...
