Phoenix, AZ – Jake Johnson, President of Johnson Consulting Group (JCG), the death care industry’s premier Total Solutions Consulting Firm announced its winners of the “JCG 2014 Excellence in Customer Service Awards.” The Awards were presented to JCG client funeral homes who achieved the highest Overall Performance Scores from family satisfaction surveys during 2014. The Overall Performance Score is a calculation of nineteen independent questions that measure results in four areas: Initial Contact with the Funeral Home, The Arranging Director, Facilities & Vehicles and Staff & Services Provided. The JCG client funeral homes were divided into four categories based on call volume. The winners are:

Category One:

Allnutt Funeral Service – Estes Park Chapel, Estes Park, CO
Martin-MacLean-Altmeyer – Calcutta Chapel, Calcutta, OH
Hiers-Baxley Funeral Services – Belleview Chapel, Belleview, FL
Claiborne-Overholt Funeral Home, New Tazewell, TN
Altmeyer Funeral Home – Denbigh Chapel, Newport News, VA
McGuinness Funeral Home – Washington Township, Sewell, NJ
Pollock-Best Funeral & Cremation, New Bern, NC
Harper-Talasek Funeral Home – Belton, TX
Scott Seawinds Funeral Home, Lake Placid, FL
Roberts Funeral Homes – Bruce Chapel East, Ocala,
Bauknecht-Altmeyer Funeral Home – Shadyside Chapel, Shadyside, OH
Fairhaven Funeral Home, Fairhaven, MA
Kirk & Nice Suburban Chapel, Feasterville, PA
Ingold Funeral Chapel, Fontana, CA
Carter-Trent Funeral Home, Church Hill, TN
Diuguid Funeral Service & Crematory, Lynchburg, VA
Beck-Altmeyer Funeral Home – St.Clairsville Chapel, St. Clairsville, OH
Hiers-Baxley Funeral Services, Chiefland, FL

Category Two:

Baker Funeral Home, Baker, LA
Kersey Funeral Home, Auburndale, FL
D’Esopo East Hartford Memorial Chapel, East Hartford, CT
James F. Webb Funeral Home, Meridian, MS
Ardoin’s Funeral Home, Eunice, LA
Altmeyer Funeral Home – Elm Grove Chapel, Wheeling, WV
Weed-Corley-Fish – Lake Travis Chapel, Austin, TX
Emken-Linton Funeral Home, Texas City, TX
Watkins Heritage Chapel, Kansas City, MO
Hathaway Community Home for Funerals, Somerset, MA
Bunker Family Funerals & Cremation – University Chapel, Mesa, AZ
Boone Family Funeral Home, Bossier City, LA
Old Bridge & Waitt Funeral Homes, Morganville, NJ
Inglesby & Sons Funeral Home, Pennsauken, NJ
Walrath & Stewart Funeral Home, Gloversville, NY

Category Three:

Crapo-Hathaway Funeral Home, Taunton, MA
Daniels Family Funeral Services – Southern Chapel, Rio Rancho, NM
Bartlett-Chapman Funeral Home, St. Albans, WV
Thompson Funeral Home – Greentown Memorial, Columbia, SC
Bunker Family Funerals & Cremation – Garden Chapel, Mesa, AZ
Altmeyer Funeral Home – Wheeling Chapel, Wheeling, WV
Gramer Funeral Home, Clawson, MI
Tiffany Funeral Home, Lansing, MI
Westbrook Funeral Home, Beebe, AR
Mahn Family Funeral Home – Bodelson-Mahn Chapel, Red Wing, MN
Roberson Funeral Homes, Bethany, MO
Weed-Corley-Fish – South Chapel, Austin, TX
Brown-Butz-Diedring Funeral Service & Crematory, Anderson, IN
Rabenhorst Funeral Home, Baton Rouge, LA
Sunset Memorial Gardens & Funeral Home, Odessa, TX
Angeleno Mortuary, Van Nuys, CA
D’Esopo Funeral Chapel, Wethersfield, CT
Phillips Funeral Home, Ironton, OH

Category Four:

Menke Funeral Home, Sun City, AZ
Solimine Funeral Homes, Lynn, MA
Whitney & Murphy Funeral Home, Phoenix, AZ
Buxton and Bass Okeechobee Funeral Home, Okeechobee, FL
Hansen Desert Hills Mortuary, Scottsdale, AZ
Weed-Corley-Fish – North Chapel, Austin, TX
Stauffer Funeral Homes, Frederick, MD
North Little Rock Funeral Home, North Little Rock, AR
Forest Lawn – Cathedral City, Cathedral City, CA
Guerra Gutierrez Mortuaries, Los Angeles, CA

Start planning for the future in just 3 minutes