Termination Q&A

Termination Q&A A recent Q&A written by Nelson Thulin, a Management Consultant at Johnson Consulting. This article appeared in the October, 2017 edition of American Funeral Director™ Q: In your experience, are most funeral home operators prepared when it comes...

Trends and Insights

Just what happens to all the data collected by Johnson Consulting Group (JCG)? We use it to help the profession! We took all of the sales and survey data collected through our Performance TrackerTM program in the past two years, combined it and crunched it to...

$53,000 major gift from Memorial Classic Inc.

$53,000 gift from Memorial Classic Inc. The Funeral Service Foundation announced a $53,000 major gift from Memorial Classic Inc. and an increase in annual Memorial Classic Golf Tournament academic scholarships offered to funeral service students. “Memorial Classic is...

Incentive Programs in Funeral Service

Incentive Programs in Funeral Service Johnson Consulting Group feels that there are 4 areas to consider when utilizing incentives at a funeral home. Most of your leading funeral homes in the United States do some, if not all, of the following. Yet, interestingly...

Common Mistakes Made in Succession Planning

Common Mistakes Made in Succession Planning Succession Planning sounds simple, but in all reality it needs to be a well thought out process. It is a once in a lifetime event that, in most cases, represents the largest asset of most funeral home owners. Here are some...

2015 Excellence in Customer Service

Phoenix, AZ – Jake Johnson, President of Johnson Consulting Group (JCG), the death care industry’s premier Total Solutions Consulting Firm announced its winners of the “JCG 2015 Excellence in Customer Service Awards.” The Awards were presented to JCG client...