by JCG gmail | Aug 14, 2025 | Blog, Business Management, Business Opportunity, Business Tips, Customer Experience, Financial Management, JCG Articles, Q&A
For this month’s Johnson Consulting Conversations we had the privilege of speaking with Deanna Wilkinson, Vice President of Sales and Marketing at Express Funeral Funding, about how innovative funding partnerships are revolutionizing the funeral payment experience....
by Lacy Robinson | Jul 17, 2025 | Blog, Business Management, Business Opportunity, Business Tips, Customer Experience, Financial Management, JCG Articles, Q&A
In the funeral service profession, the relationship with families doesn’t end at the committal service. According to Johnson Consulting Group’s 2025 Trends and Insights report, 71% of people choose a funeral home based on previous experience or...
by Lacy Robinson | Jun 26, 2025 | Blog, Business Management, Business Opportunity, Business Tips, Customer Experience, Financial Management, JCG Articles, Q&A
When Mark Harrison started working in funeral service safety nearly three decades ago, he brought something unique to the industry: an online education model that could reach funeral professionals wherever they were. Today, as president of Certified Safety...
by Lacy Robinson | May 22, 2025 | Blog, Business Management, Business Opportunity, Business Tips, Customer Experience, Financial Management, JCG Articles, Q&A
In the ever-evolving funeral service profession, successful business management requires more than traditional accounting practices—it demands specialized industry knowledge, comprehensive performance tracking, and a deep understanding of the customer...
by Lacy Robinson | Apr 11, 2025 | Blog, Business Management, Business Opportunity, Business Tips, Customer Experience, Financial Management, JCG Articles, Q&A
In funeral service, where women frequently make end-of-life arrangements and likely influence a significant portion of funeral decisions—similar to how they drive 60% of consumer purchases in other industries—understanding how to effectively connect with female...
