by Claire Davis | May 27, 2020 | Blog, Customer Experience, Surveys
Funeral homes are increasingly finding themselves on the frontlines of the Coronavirus crisis. In order to maintain a high level of service, many firms are creating new funeral and memorial options such as live-streamed services for families affected by social...
by Claire Davis | May 19, 2020 | Blog, COVID-19, JCG Articles
The COVID-19 pandemic has significantly disrupted the social, cultural and economic environment of the United States. The effects of the health crisis are especially profound in the death care industry, where funeral and cemetery providers are working overtime to meet...
by Claire Davis | Mar 27, 2020 | Blog, Business Tips, Customer Experience
Every moment after the loss of a loved one holds great meaning for a bereaved family. As such, each interaction between your funeral home and a family in need must be well thought-out from start to finish. Making sure the families have a positive experience from the...
