by Madison Wagner | Feb 4, 2021 | Business Management, Business Tips, COVID-19, Customer Experience
Covid Impact Worksheet #1: Level of Client Satisfaction Johnson Consulting Group’s Performance Tracker is the complete customer management tool that evaluates staff and customer experience, streamlines success plans, and improves your bottom line. Through the...
by Madison Wagner | Nov 25, 2020 | Blog, Business Management, Business Tips, Sell My Business
Are you thinking about buying a funeral home? It’s a big decision, full of excitement and new adventures but there can also be complications and unforeseen obstacles. It’s also tricky to determine if the timing is right to enter the funeral market. Some buyers forge...
by Bob Ekins | Sep 3, 2020 | Blog, Business Tips, Sell My Business
When it comes to selling a business, most funeral and cemetery business owners focus on one thing: getting the best deal. But savvy business owners know that the “best deal” can be time consuming and elusive, which is why they find an expert to guide them through the...
by Claire Pritchard | Jul 24, 2020 | Business Tips, Sell My Business, Succession Planning, Valuations
Succession planning sounds simple but in reality it is a particularly challenging process. For many funeral and cemetery business owners, choosing a suitable successor to take over their most valuable asset is a significant lifetime event that should be carefully...
by Claire Pritchard | Jul 14, 2020 | Business Tips, Customer Experience, Uncategorized
What makes a funeral home exemplary? The funeral profession is filled to the brim with multiple players, but as in any competitive field, only a few businesses rise to the top. These funeral homes embody certain characteristics that elevate them above the competition....
by Claire Pritchard | Jun 30, 2020 | Blog, Business Tips, Customer Experience
The initial contact with a family made to a funeral home or cemetery is always the most important touchpoint. The first time you speak with a customer, whether on the phone or when they arrive at your place of business, it is crucial to set the right tone for future...
