by JCGAdmin | Jan 28, 2016 | Newsletter
Welcome Back and Happy New Year! With a new year comes new goals, initiatives and updates and the need for a detailed strategic plan. At Johnson Consulting we recently completed our own internal strategic plan and subsequently updated our mission statement based on...
by JCGAdmin | Jan 15, 2016 | Articles
Strategic Planning by Johnson Consulting It has been said that if you don’t know what outcome you are looking for, then the path you choose is not important. How do we plan for all the things we want to do at a funeral business? How do we continuously improve our...
by JCGAdmin | Dec 23, 2015 | Testimonials
I recently contracted with the Johnson Consulting Group to do an appraisal of our funeral home business. Our local contact person with the group was Dale Espich and the home office consultant was Lisa Elliott. I was pleasantly surprised and impressed with the process...
by JCGAdmin | Dec 22, 2015 | Testimonials
JCG, Thank you for constructing a solid survey format that gives us true customer feedback. We use our survey data to evaluate and upgrade all of our team, but especially our administrative staff. The direct feedback from families along with the format you use gives...
by JCGAdmin | Nov 12, 2015 | Articles
It has been said that if you don’t know what outcome you are looking for, then the path you choose is not important. How do we plan for all the things we want to do at a funeral business? How do we continuously improve our client family experience? Are there...
