by Madison Wagner | Mar 18, 2021 | Blog, Business Tips, Customer Experience, JCG Articles, Q&A, Sell My Business, Succession Planning
Would you trust an auto mechanic to perform your surgical procedure? Most people would say “No way!” to this scenario because they instinctively understand that knowledge and experience can make a huge difference in certain situations. In Episode 7 of the...
by Madison Wagner | Mar 5, 2021 | Blog, Business Tips, Customer Experience, JCG Articles, Q&A, Sell My Business, Succession Planning
Are You Ready to Retire from the Funeral Business? Retirement is a significant milestone for funeral home owners, and getting ready for this event calls for proactive planning and strategic thinking. In Episode 6 of Jake Johnson’s “M&A Minute” video series,...
by Claire Pritchard | Jun 30, 2020 | Blog, Business Tips, Customer Experience
The initial contact with a family made to a funeral home or cemetery is always the most important touchpoint. The first time you speak with a customer, whether on the phone or when they arrive at your place of business, it is crucial to set the right tone for future...
by Claire Davis | Mar 27, 2020 | Blog, Business Tips, Customer Experience
Every moment after the loss of a loved one holds great meaning for a bereaved family. As such, each interaction between your funeral home and a family in need must be well thought-out from start to finish. Making sure the families have a positive experience from the...
