by Lacy Robinson | Feb 12, 2026 | Blog, Business Management, Business Opportunity, Business Tips, Customer Experience, Events, Financial Management, JCG Articles, Opportunity, Presentations, Q&A
What does it really take to lead a funeral home in today’s environment? It’s a question that gets to the heart of something our profession has been grappling with for years and it’s exactly what Johnson Consulting Group set out to answer when...
by Lacy Robinson | Jan 15, 2026 | Blog, Business Management, Business Tips, Customer Experience, Events, JCG Articles, Opportunity, Presentations, Q&A
We kicked off 2026 Johnson Consulting Conversations with a lively discussion that many funeral service professionals have been both curious about and anxious over the use of artificial intelligence (AI) in funeral service. Our guest, Welton Hong, founder of...
by Michaela Oleary | Mar 7, 2023 | Blog, Business Management, Business Tips, Customer Experience
In a shifting economy where consumers are faced with inflation and unreliable availability of products and resources, one thing remains clear, excellent customer care matters. Taking the time to treat people as you would like to be treated builds lasting relationships...
by Admin | Mar 2, 2023 | Blog, Business Tips
Every funeral director knows the importance of having a website for their business; however, few leverage their websites to their full potential. As well as displaying contact information and showcasing the expertise of your staff, a funeral home website can be a...
by Admin | Oct 19, 2022 | Business Management, Business Tips, Opportunity, Testimonials
As the funeral profession evolves, so must your efforts to meet the needs of families. Beyond upgrading their facilities and offering innovative memorial services, funeral homes must also consider the way in which they attract new business, that is, their marketing...
