by Lacy Robinson | Jan 15, 2026 | Blog, Business Management, Business Tips, Customer Experience, Events, JCG Articles, Opportunity, Presentations, Q&A
We kicked off 2026 Johnson Consulting Conversations with a lively discussion that many funeral service professionals have been both curious about and anxious over the use of artificial intelligence (AI) in funeral service. Our guest, Welton Hong, founder of...
by Lacy Robinson | Dec 10, 2025 | Blog, Customer Experience, Events, JCG Articles, Opportunity, Presentations, Q&A
It was a sweltering August day in 2013, 92 degrees with matching humidity, when Rich Darby had the moment that would change his life. Standing at Sunset Memorial Park in Danville, Illinois, the third-generation funeral service leader found himself feeling sorry...
by Lacy Robinson | Nov 21, 2025 | Blog, Business Management, Business Opportunity, Business Tips, Customer Experience, Financial Management, JCG Articles, Q&A
Our latest Johnson Consulting Conversation, we featured Taylor Clifford, Program Manager for Client Engagement at J3Tech Solutions, to decode the 2025 Trends and Insights Report. What emerged was a masterclass in understanding not just what families are saying...
by Lacy Robinson | Oct 16, 2025 | Blog, Business Management, Business Opportunity, Business Tips, Customer Experience, Financial Management, JCG Articles, Q&A
On this month’s Johnson Consulting Conversations, I had the privilege of speaking with Dr. Jason Troyer about his groundbreaking work with the Healing Path System cofounded with Dr. Lynn Gibson. What emerged from our conversation was a compelling vision...
by Lacy Robinson | Sep 11, 2025 | Blog, Business Management, Business Opportunity, Business Tips, Customer Experience, Financial Management, JCG Articles, Q&A
Recently, I had the privilege of sitting down with Jake Johnson, President and CEO of Johnson Consulting Group, to commemorate their remarkable 25th anniversary. Founded by Jake’s father Tom in 2000, the company has become the premier expert in funeral...
