by Lacy Robinson | Jan 15, 2026 | Blog, Business Management, Business Tips, Customer Experience, Events, JCG Articles, Opportunity, Presentations, Q&A
We kicked off 2026 Johnson Consulting Conversations with a lively discussion that many funeral service professionals have been both curious about and anxious over the use of artificial intelligence (AI) in funeral service. Our guest, Welton Hong, founder of...
by JCG gmail | Aug 1, 2025 | Blog, Business Management, Business Opportunity, Business Tips, Financial Management, Opportunity, Sell My Business, Valuations
It’s been said that what gets measured gets done. And in no area is that more critical than when it comes to evaluating where you stand—not just as a business owner, but as someone planning for your life after ownership. If you’re not taking stock of where you...
by Kristen Szymborski | Jul 21, 2025 | Blog, Business Management, Financial Management
The newly signed “Big Beautiful Tax Bill” (BBTB) brings powerful tax relief and strategic incentives to small business owners—including funeral homes. Whether you’re preparing to transition ownership to family, sell the business, or scale your operations, this...
by Allyson Dunn | Apr 1, 2025 | Articles, Blog, Customer Experience, Surveys
JCG’s Performance Tracker X is the complete customer management tool that evaluates staff and financial performance, streamlines success plans, and improves your bottom line. We believe in sharing insight from the data collected through our Performance Tracker X...
by Allyson Dunn | Jan 30, 2025 | Blog, Business Management, Business Opportunity, Business Tips, Customer Experience, Opportunity, Surveys
Providing outstanding customer service is a universal goal for businesses, but how do we truly know we’re meeting the mark? Assumptions are not enough. Instead, it requires a systematic approach to evaluate, analyze, and enhance the service we offer. Here’s a...
