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How to build an employee engagement program

How to build an employee engagement program

by Madison Wagner | Jun 30, 2021 | Blog, Business Management, Business Tips, Customer Experience, Opportunity

Employee engagement is good for everyone. Workers who are truly committed to their work make fewer mistakes, are more productive, and take more ownership of their company’s success. However, in a transient, work-from-home world, employee engagement can feel elusive....
Why customer satisfaction doesn’t cut it anymore

Why customer satisfaction doesn’t cut it anymore

by Madison Wagner | Jun 22, 2021 | Blog, Business Management, Business Tips, Customer Experience, Opportunity

Unlike decades past, a satisfied customer doesn’t necessarily mean a returning customer. In today’s round-the-clock marketing and media climate, people are constantly inundated with promises of bigger and better things. Even satisfied customers feel an immense...
Unleash Your Obituaries

Unleash Your Obituaries

by Madison Wagner | Jun 17, 2021 | Articles, Blog, Business Management, Business Tips, Opportunity

Picture it: One June morning, two people wake up and get a call from an old friend telling them that a childhood classmate just died. They want to know more—so, over breakfast, they each take the natural first step and search online for an obituary. One person finds...
Applying agile thinking to your business

Applying agile thinking to your business

by Madison Wagner | Jun 15, 2021 | Blog, Business Management, Business Tips, Opportunity, Sell My Business, Succession Planning, Valuations

The Great Depression of the 1930s, the 9/11 attacks, the Great Recession of 2008-2009, war, embargos, panic. The COVID-19 pandemic wasn’t the first time business was disrupted, nor will it be the last. When it comes to business, and life, uncertainty will always be a...

ZERO COST “Credit Card” Fees Webinar Recap

by Madison Wagner | May 25, 2021 | Blog, Business Tips, Customer Experience, Events, Financial Management, Opportunity, Presentations, Q&A

  Being an independent business owner can be overwhelming for even the most seasoned entrepreneur. Your business is growing, markets are evolving, and how you conduct your business is changing, which means no two years may ever look the same. When you take the...
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