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Why customer satisfaction doesn’t cut it anymore

Why customer satisfaction doesn’t cut it anymore

by Madison Wagner | Jun 22, 2021 | Blog, Business Management, Business Tips, Customer Experience, Opportunity

Unlike decades past, a satisfied customer doesn’t necessarily mean a returning customer. In today’s round-the-clock marketing and media climate, people are constantly inundated with promises of bigger and better things. Even satisfied customers feel an immense...
Keeping The Next Generation Engaged and Motivated at Your Funeral Home/Cemetery

Keeping The Next Generation Engaged and Motivated at Your Funeral Home/Cemetery

by Claire Davis | Mar 6, 2020 | Blog, Business Tips, Succession Planning

In 2020, maintaining and keeping good quality talent on your team isn’t just a want, it’s an absolute need. It’s what’s going to determine your success and the foundation of your business moving into this next decade.This next generation needs a purpose, something...
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