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4 Key Components of an Impactful Follow-up Survey

4 Key Components of an Impactful Follow-up Survey

by JCG gmail | Feb 16, 2024 | Blog, Business Management, Business Opportunity, Business Tips, Customer Experience, Financial Management, Opportunity

In the funeral business, the family experience is the top priority; however, it’s not always obvious how families feel about their services. Unlike other professions, people seeking funeral arrangements are working through grief, not to mention the multitude of...
Customer Service Trends in 2024 with Performance Tracker X

Customer Service Trends in 2024 with Performance Tracker X

by Allyson Dunn | Feb 16, 2024 | Blog, Business Management, Business Opportunity, Business Tips, Customer Experience, Financial Management, Opportunity

As January came to a close, we looked into the current trends shaping the satisfaction levels within funeral home and cemetery businesses for 2024. Leveraging the power of Performance Tracker X, our groundbreaking customer experience management tool, we’ve sent...
Elevating Your Legacy: Strategic Succession, Growth, and Leadership Excellence in Funeral Home Management

Elevating Your Legacy: Strategic Succession, Growth, and Leadership Excellence in Funeral Home Management

by Nelson Thulin | Feb 9, 2024 | Blog, Business Management, Business Tips, Financial Management, Succession Planning

Navigating business continuity in the death care profession demands strategic foresight, especially when confronted with unexpected challenges. There’s much to consider while owning and operating a funeral home: When to retire. Who is next in line for funeral home...
Introducing Jim Price: Johnson Consulting Group’s New Senior Vice President, Industry Relations

Introducing Jim Price: Johnson Consulting Group’s New Senior Vice President, Industry Relations

by JCG gmail | Jan 9, 2024 | Articles, Blog, Events, Press Releases

  Scottsdale, AZ [January 8th, 2024] Johnson Consulting Group adds new team member, Jim Price, as Senior Vice President, Industry Relations. Johnson Consulting Group proudly welcomes Mr. Jim Price, a distinguished professional with an unparalleled career spanning...
Why Independent Funeral Home Owners Need to Think Like Private Equity

Why Independent Funeral Home Owners Need to Think Like Private Equity

by Vince Roberge | Nov 13, 2023 | Blog, Business Management

Private equity controls somewhere in the range of 15% to 20% of the overall economy according to John Coates, former Acting Director for the Division of Corporate Finance for the SEC. And private equity exists in the death care profession for a reason: there are...
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