by JCG gmail | Mar 20, 2026 | Articles, Blog, Case Studies, Client Spotlight, Customer Experience, Events, JCG Articles, Press Releases, Surveys
Scottsdale, AZ –Johnson Consulting Group announced the recipients of the Johnson Consulting Group 2025 Excellence in Customer Service Awards, powered by J3Tech Solutions. The Awards were presented to Johnson Consulting Group (JCG) client funeral homes who...
by JCG gmail | Mar 19, 2026 | Blog, Business Management, Business Opportunity, Business Tips, Customer Experience, Events, Financial Management, JCG Articles, Opportunity, Presentations, Q&A
For more than a decade, the NFDA Consumer Awareness and Preferences Survey has served as one of the most important research tools in funeral service and gives us a window into the minds of the families funeral professionals serve. Ed Defort, who oversees all...
by Lacy Robinson | Feb 12, 2026 | Blog, Business Management, Business Opportunity, Business Tips, Customer Experience, Events, Financial Management, JCG Articles, Opportunity, Presentations, Q&A
What does it really take to lead a funeral home in today’s environment? It’s a question that gets to the heart of something our profession has been grappling with for years and it’s exactly what Johnson Consulting Group set out to answer when...
by JCG gmail | Jan 19, 2026 | Articles, Blog, Events, Press Releases
Scottsdale, AZ [January 13, 2026] Johnson Consulting Group (JCG), a premier consulting partner to funeral and cemetery professionals nationwide, announces that Jim LaMar has joined the firm as Sr. Business Consultant. LaMar’s appointment underscores JCG’s commitment...
by Lacy Robinson | Jan 15, 2026 | Blog, Business Management, Business Tips, Customer Experience, Events, JCG Articles, Opportunity, Presentations, Q&A
We kicked off 2026 Johnson Consulting Conversations with a lively discussion that many funeral service professionals have been both curious about and anxious over the use of artificial intelligence (AI) in funeral service. Our guest, Welton Hong, founder of...
