The Next Generation of Funeral Home Leadership

  If you own a funeral home, if you’re hiring this year, or if you’ve ever asked who is actually graduating from mortuary school in 2026 and what they want from you, this latest episode of Johnson Consulting Conversations was made for you.   I had the honor...

Growing Stronger Funeral Homes Through Partnerships, Leadership, and Engagement

  Over ten years ago I first met Jim LaMar when he was President and CEO at Greenlawn Funeral Homes and Cemetery in Bakersfield, California.  All these years I did not know the details of his entire professional career until today.  Jim, who joined Johnson...
Why Documented CX Insights Are a Vital Necessity and Not an Optional Luxury

Why Documented CX Insights Are a Vital Necessity and Not an Optional Luxury

A Box of Thank You Notes vs. Actionable Survey Data Analysis. The Impact That Data Has on a Valuation.   Introduction In the funeral and cemetery profession, handwritten thank you notes from families are heartfelt and meaningful. They reflect the compassion and...