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Five negotiation lessons from Kenny Rogers’ The Gambler

Five negotiation lessons from Kenny Rogers’ The Gambler

by Madison Wagner | Jul 14, 2021 | Blog, Business Management, Business Tips, Customer Experience, Opportunity

When Kenny Rogers’ death occurred nine days after the COVID-19 global pandemic was declared, it was said that the 81-year-old singer truly knew when to fold ‘em. The iconic singer left a lasting impression on the entertainment world and beyond with his version of a...
5 Reasons to Attend JCG’s Leadership and Management Program

5 Reasons to Attend JCG’s Leadership and Management Program

by Vince Roberge | Jul 1, 2021 | Blog, Business Management, Business Tips, Customer Experience, Opportunity

Destination Arizona: Mark Your Calendar; Session One: March 6-7, 2024; Session Two: May 15-16, 2024. Scottsdale Arizona becomes the No. 1 place to develop your leadership and management skills this fall with a two-semester, on-site Leadership and Management Program....
How to build an employee engagement program

How to build an employee engagement program

by Madison Wagner | Jun 30, 2021 | Blog, Business Management, Business Tips, Customer Experience, Opportunity

Employee engagement is good for everyone. Workers who are truly committed to their work make fewer mistakes, are more productive, and take more ownership of their company’s success. However, in a transient, work-from-home world, employee engagement can feel elusive....
Why customer satisfaction doesn’t cut it anymore

Why customer satisfaction doesn’t cut it anymore

by Madison Wagner | Jun 22, 2021 | Blog, Business Management, Business Tips, Customer Experience, Opportunity

Unlike decades past, a satisfied customer doesn’t necessarily mean a returning customer. In today’s round-the-clock marketing and media climate, people are constantly inundated with promises of bigger and better things. Even satisfied customers feel an immense...
Unleash Your Obituaries

Unleash Your Obituaries

by Madison Wagner | Jun 17, 2021 | Articles, Blog, Business Management, Business Tips, Opportunity

Picture it: One June morning, two people wake up and get a call from an old friend telling them that a childhood classmate just died. They want to know more—so, over breakfast, they each take the natural first step and search online for an obituary. One person finds...
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