Jake and Tom:

I want to say a special thanks to you both and your entire organization for another outstanding forum.  The location, the presenters and the participants where all top notch.  You do a great job in choosing your topics and finding the right professional to deliver the message in a manner which can be understood by all.  I look for the take away items that will impact our business and am never disappointed in their number and quality.  These items will have direct and immediate impact with our customers and with our staff who are so very important to our continued improvement and growth.

Be assured that everyone needs some facet of your organizations knowledge base.  The collateral good that I obtain from this gathering is the diverse group of participants.  It was a wonderful group and I had a great time seeing old friends and making new acquaintances.  Keep up the good work.  You can be most proud of your people.  They are the top 1%.

Kindest personal regards. . .

Michael Meierhoffer

Meierhoffer Funeral Home & Crematory, Saint Joseph, MO