In 2014, Johnson Consulting Group announced its winners of the “JCG 2013 Excellence in Customer Service Awards”. The Awards were presented to JCG client funeral homes who achieved the highest Overall Performance Scores from family satisfaction surveys sent to each family they served during 2013.

Not only have these results been critical for meaningful benchmarking, but we find more and more of our customers are taking the next step and allowing us to implement our incentive based compensation program along with these results. Combined, these are powerful tools for promoting high levels of customer service and average sales at client funeral homes.

The “JCG 2013 Excellence in Customer Service Awards” were categorized according to call volume.

The 2013 Excellence in Customer Service Award Winners

Small Market

Starks Family Funeral Homes
Swem Chapel
Buchanan, MI

Altmeyer Funeral Home Denbigh Chapel
Newport News, VA

Altmeyer Funeral Home Maestas Chapel
Virginia Beach, VA

Chapman Funeral Homes
Hurricane, WV

Coxe & Graziano Funeral Home
Mamaroneck, NY

Old Bridge & Waitt Funeral Homes
Old Bridge, NJ

Emken-Linton Funeral Home
Texas City, TX

Baker Funeral Home
Baker, LA

Allnutt Funeral Service
Estes Park Chapel
Estes Park, CO

Hoskinson Funeral & Cremation Service
Kirkersville Chapel
Kirkersville, OH

Mid Market

LaFond-Ardoin Funeral Home
Opelousas, LA

Altmeyer Funeral Home Wheeling Chapel
Wheeling, WV

Mangano Funeral Home
Deer Park, NY

D’Esopo Funeral Chapel
Wethersfield, CT

Muehlebach Funeral Home
Kansas City, MO

Yates Funeral Home & Crematory
Fort Pierce Chapel
Fort Pierce, FL

Thomas Edwards Funeral Home
Buffalo, NY

Elmwood Funeral Home & Memorial Park
Abilene, TX

Westbrook Funeral Home
Beebe, AR

Angeleno Mortuary
Van Nuys, CA

Large Market

Reins-Sturdivant Funeral Home
North Wilkesboro, NC

Allnutt Funeral Home Drake Chapel
Fort Collins, CO

Starks Family Funeral Homes
St. Joseph Chapel
St. Joseph, MI

Menke Funeral Home
Sun City, AZ

Gwen Mooney Funeral Home
Cincinnati, OH

Bunker Family Funerals & Cremation
Garden Chapel
Mesa, AZ

Hansen Desert Hills Mortuary
Scottsdale, AZ

Andrews Mortuary & Crematory
Market Street Chapel
Wilmington, NC

Resthaven Gardens of Memory & Funeral Home
Baton Rouge, LA

Guerra & Gutierrez Mortuary
Beverly Chapel
Los Angeles, CA

For more information regarding the JCG Performance Tracker survey and sales program, please contact a Johnson Consulting Group representative today! 888-250-7747 or info@johnsonconsulting.com.

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