Johnson Consulting Group announces winners of the 2017 Excellence in Customer Service Awards.

Scottsdale, AZ – Jake Johnson, President of Johnson Consulting Group (JCG), the death care industry’s premier Total Solutions Consulting Firm announced its winners of the “JCG 2017 Excellence In Customer Service Awards”.

The Awards were presented to JCG client funeral homes who achieved the highest Total Value Index Score from family satisfaction surveys mailed to each family they served during 2017. The Total Value Index is a calculation of the sum of the Overall Performance Score, the Net Promoter Score and the price paid for goods and services. The Overall Performance Score is a calculation of nineteen independent questions that measure results in four areas:

  1. Initial Contact with the Funeral Home
  2. The Arranging Director
  3. Facilities and Vehicles
  4. Staff and Services Provided

The JCG client funeral homes were divided into three categories based on call volume.

The winners are:

Category One:

Ascension Funeral Home – Gonzales, LA
Emken-Linton Funeral Home – Texas City, TX
LaFond-Ardoin Funeral Home – Opelousas, LA
Bauknecht-Altmeyer Funeral Home – Shadyside, OH
Altmeyer Funeral Home – Denbigh Chapel – Newport News, VA
Powell Funeral Home – Bald Knob, AR
Fike-Randolph & Son Funeral Home – Cleveland, TN
Carter-Trent Funeral Home – Church Hill, TN
Bliss-Witters & Pike Funeral Home – Cedar Springs, MI
Collison Carey Hand Funeral Home – Winter Garden, FL
Robertson Mueller Harper Funeral Directors – Fort Worth, TX
Ardoin Funeral Home – Eunice, LA
Blessing Funeral Home – Mansfield, TX
Witzler-Shank Funeral Home – Perrysburg, OH
All Care Cremation and Burial Services – Phoenix, AZ

Category Two:

Smith Benton Funeral Home – Benton, AR
Tom M. Wages Funeral Service – Snellville, GA
Moore’s Cabot Funeral Home – Cabot, AR
J.T. Morriss & Son – Hopewell, VA
Brown-Butz-Diedring Funeral Service & Crematory – Anderson, IN
Betz, Rossi & Bellinger Family Funeral Home – Amsterdam, NY
Minton-Chatwell Funeral Directors – Borger, TX
Crapo-Hathaway Funeral Home – Taunton, MA
Bunker Family Funerals & Cremation – Garden Chapel – Mesa, AZ
Chapel of Hope Funerals & Cremations – Hobbs, NM
Carter-Trent Funeral Home – Kingsport, TN
Turcotte-Piper Mortuary – Kingsville, TX
Lucas Funeral Home – Keller, TX
Wheeler & Woodlief Funeral Home & Cremation Services – Rocky Mount, NC
Osceola Memory Gardens – St. Cloud, FL

Category Three:

Ott and Lee Funeral Home – Brandon, MS
Whitney & Murphy Funeral Home – Phoenix, AZ
DeGusipe Funeral Home & Crematory – Maitland, FL
Cox Gifford Seawinds Funeral Home & Crematory – Vero Beach, FL
Solimine Funeral Homes – Broadway – Lynn, MA
Rabenhorst Funeral Homes – Downtown – Baton Rouge, LA
Benito & Azzaro Pacific Garden Chapel – Santa Cruz, CA
Heritage Funeral Chapel – Peoria, AZ
Smith North Little Rock Funeral Home – North Little Rock, AR
Sneider & Sullivan & O’Connell’s Funeral Home – San Mateo, CA
Treasure Coast Funeral Home and Crematory – Stuart, FL
Twiford Funeral Homes – Elizabeth City, NC
Hansen Mortuaries – Desert Hills – Scottsdale, AZ
Wilmington Funeral & Cremation – Wilmington, NC
Luyben Dilday Mortuary – Long Beach, CA

Johnson Consulting Group started its customer survey program in 2008, and it has since experienced rapid growth. In 2017, JCG surveyed nearly 120,000 families that experienced a death across the USA and Canada. This large amount of survey data has proven invaluable to providing insight into customer needs and satisfaction. It also allows for standards of excellence and benchmarking based on call volume, geography, demographics, ethnicity and business type. The company attributes its rapid growth based on its ability to offer the program with no contract to sign, a low monthly cost and accessibility to its management professionals for interpretation and usefulness of the reports.

Jake Johnson says “It is imperative to have a means to measure the services a funeral home provides to its families, and to have actionable reports to act on when necessary. Our client funeral homes get that with Performance Tracker™ and more.” The JCG Performance Tracker also has a sales analysis component that when tied to the survey measurement provides an all in tool to help manage your business. “We find more and more of our customers are taking the next step and using the data to implement our incentive compensation program along with these results. Combined, these are powerful tools for promoting high levels of customer satisfaction and average sale at client funeral homes,” says Jake Johnson.

To review Johnson Consulting Group’s key findings and insights from its Performance Tracker™ data, or if you would like to learn more about the JCG Performance Tracker™ and how it can help your firm, please contact our office at (888) 250-7747 or You may also visit our website for additional information regarding Performance Tracker™ at