Jake Johnson, President of the Johnson Consulting Group (JCG), the death care industry’s premier Total Solutions Consulting Firm announced its winners of the “JCG 2011 Excellence in Customer Service Awards”. The Awards were presented to JCG client funeral homes who achieved the highest Overall Performance Scores from family satisfaction surveys mailed to each family they served during 2011. The JCG client funeral homes were divided into three categories based on call volume. We are proud to announce:

The 2011 Excellence in Customer Service Award Winners

 Category One

Reins-Sturdivant Funeral Home
 North Wilkesboro, NC
 
Whitney & Murphy Funeral Home
Phoenix, AZ
 
Guerra-Gutierrez Mortuary
Beverly Chapel
Los Angeles CA
 
Category Two
 
Steed-Todd Funeral Home
Clovis, NM
 
J.T. Morriss & Son Funeral Home
Hopewell Chapel
Hopewell, VA
 
Ellers Mortuary
Kokomo, IN
 
Altmeyer Funeral Home
Wheeling Chapel
Wheeling, WV
 
Bunker Family Funerals & Cremation
University Chapel
Mesa, AZ
 
Category Three
 
Altmeyer Funeral Home
Benwood-McMechen
McMechen, WV
 
Altmeyer Funeral Home
Chesapeake Chapel
Chesapeake, VA
 
Chapman Funeral Home
Hurricane, WV
 
Starks Family Funeral Home
Sommerfeld Chapel
New Buffalo, MI
 
Martin-McLean-Altmeyer Funeral Home
Wellsville Chapel
Wellsville, OH

Johnson Consulting Group started it’s customer survey program in 2008 and has experienced rapid growth. This large amount of data has proved invaluable to providing insight into customer needs and satisfaction. The company attributes its rapid growth based on its ability to offer the program with no contract to sign, a low monthly cost and accessibility to its management experts for interpretation and usefulness of the reports.

“Not only have these results been critical for meaningful benchmarking, but we find more and more of our customers are taking the next step and allowing us to implement our incentive based compensation program along with these results”…”Combined, these are powerful tools for promoting high levels of customer services and average sales at client funeral homes” says Jake Johnson.

If you would like to learn more about the JCG Performance Tracker™ and how it can help your firm, please click here or call us at 888.250.7747, or email us at info@JohnsonConsulting.com.

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