by JCG gmail | Aug 14, 2024 | Articles, Blog, Events, Press Releases
Scottsdale, AZ [July 22, 2024] Johnson Consulting Group is pleased to announce the addition of Fred Lappin to our team as the newest consultant. With 20 plus years leading a premier cemetery operation, Fred Lappin brings a wealth of knowledge and expertise to...
by JCG gmail | Jun 3, 2024 | Articles, Blog, Events, Press Releases
Scottsdale, AZ – 2024 marks the 41st year of the prestigious Memorial Classic golf tournament, held in Las Vegas, Nevada. This year’s event was particularly special as it honored the legacy of its founder, Tom Johnson, who passed away in December...
by JCG gmail | May 1, 2024 | Blog, Business Tips, JCG Articles, Q&A, Sell My Business, Succession Planning
Succession planning preserves an organization’s legacy, ensures smooth leadership transitions, and nurtures internal talent. It is vital to the long-term success of any and every funeral home. In this episode, host, Gabe Schauf, sits down with Chris Cruger, CEO...
by JCG gmail | Apr 25, 2024 | Blog, Business Management, Business Tips, Customer Experience, Financial Management, Surveys
The satisfaction of shipping loved ones home for a funeral has seen a steady decline since 2018, even before the pandemic.(Johnson Consulting Group research Trends, and Insights see page 44). According to the Wall Street Journal, it’s estimated that over 200,000...
by JCG gmail | Feb 16, 2024 | Blog, Business Management, Business Opportunity, Business Tips, Customer Experience, Financial Management, Opportunity
In the funeral business, the family experience is the top priority; however, it’s not always obvious how families feel about their services. Unlike other professions, people seeking funeral arrangements are working through grief, not to mention the multitude of...
