We are an extremely satisfied JCG client and have been for several years. We utilize JCG to the fullest from “Performance tracking to Accounting”. Naturally, we like to see high scores, return rates and praise, however, every so often, a family will voice displeasure. One of many ways we utilize the JCG Performance Tracker is when we give immediate attention to a red flagged survey. Families are appreciative of our sense of urgency and that we care enough to reach out and listen. This enhances our reputation of being a family owned firm who cares. This is just one way the JCG Performance Tracker has proven priceless.
Anthony P. Guerra
Guerra Gutierrez Mortuaries
Los Angeles, CA