Mark Musgrove says:
We had concerns maintaining high quality customer service at our funeral business following a large acquisition that tripled the size of our company overnight. Johnson [...]
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Johnson Consulting Group’s secure data management site used for Funeral Business (M&A) Marketing Packages and Due Diligence Document Exchange. Utilization of this site allows for secure handling of confidential materials and close monitoring of transaction activity. During due diligence, this site ensures accurate and timely communication with both parties regarding critical documents.
Johnson Consulting Group’s web-based customer satisfaction survey and arranger sales analysis program. Each client family receives a customer survey constructed to gain specific feedback regarding the arranger, facility, service and many other aspects of the customer’s experience. The results of the program can be reviewed on a daily basis through customized online access and reports. They are reviewed by company, location, and each arranger and can quickly show areas that require improvement and training.