Welcome back and Happy Monday! Johnson Consulting has had an exciting first quarter with a new website, a handful of new additions to the team and yet another successful Summit – just to name a few highlights! We invite you to read through our latest eNewsletter for current topics and updates.

Short Survey & Last Survey Results

In the last Johnson Consulting Group newsletter, we asked our readers to give us their thoughts on Payroll and Benefits. We enjoy sharing this data in the hopes that it will provide you with insight on your current business practices and stimulate conversations for growth and/or change.

A few key points in the data below worth mentioning:

  • 86% of employers who responded offer health insurance benefits to employees.
  • 64% offer a 401K or other retirement plan.
  • 79% pay discretionary bonuses
  • 71% offer 7 days or more off during the first year of employment with 71% offering more time off with tenure
  • 57% offer life insurance benefits

To see this data that supports the results and continue reading, please here

Please participate in our May Survey: Benchmark on Profit & Loss

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Company News

Johnson Consulting Group announces winners of the 2014 Excellence in Customer Service Awards.

Phoenix, AZ – Jake Johnson, President of Johnson Consulting Group (JCG), the death care industry’s premier Total Solutions Consulting Firm announced its winners of the “JCG 2014 Excellence in Customer Service Awards.” The Awards were presented to JCG client funeral homes who achieved the highest Overall Performance Scores from family satisfaction surveys during 2014. The Overall Performance Score is a calculation of nineteen independent questions that measure results in four areas: Initial Contact with the Funeral Home, The Arranging Director, Facilities & Vehicles and Staff & Services Provided. The JCG client funeral homes were divided into four categories based on call volume.

See a complete list of winners…

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Johnson Consulting Articles

Investing In Your Business (and finding the money to do it)

At a time when interest rates are at historic lows, it’s good to be in an industry that offers outstanding investment opportunity.

Dating back to the Great Depression, banks and business people alike have viewed the funeral profession as low risk, dependable and honorable borrowers of money.

Over the last two decades the landscape of the funeral business has changed. We’ve had mergers, acquisitions, litigation, regulatory changes and many other events that have led the financial industry to be leery. Continue reading this article…

Johnson Consulting: Performance Tracker

Johnson Consulting Company started its customer survey program in 2008 and has experienced rapid growth every year since. In 2014 they surveyed over 140,000 families that had experienced a death across the USA and Canada. This large amount of survey data has proven invaluable to providing insight into customer needs and satisfaction. It also allows for standards of excellence benchmarking based on call volume, geography, demographics, ethnicity and business type. The company attributes its rapid growth to its ability to offer the program with no contract to sign, a low monthly cost and accessibility to its management professionals for interpretation and usefulness of the reports. Continue reading this article…

Recent JCG Business & Clients

Recent JCG Completed Transactions

Wiley Funeral Home – Texas
Nelson Funeral Home – North Dakota
Savino-Weissman Funeral Home – Florida
Reins-Sturdivant Funeral Home & Scenic Memorial Gardens, Inc. – North Carolina
Resthaven Memorial Gardens Cemetery – Tennessee
Zion Memorial Gardens Cemetery/New Grace Hill Cemetery – Alabama
Fairhaven Memorial Park & Mortuary – California

JCG New Accounting, Management and/or Survey Clients

Benito & Azzaro Pacific Gardens Chapel – California
Coxe & Graziano Funeral Home – Connecticut
Gallagher Funeral Home – Connecticut
Piper Funeral Homes – Kansas
Shank Funeral Homes – Ohio
Million Taylor Funeral Home
Sunset Funeral Home and Memorial Park – Indiana
Michigan Memorial Funeral Home Michigan
Brown-Winters Funeral Home – Oklahoma
Hoyt-Cognetta Funeral Homes – Connecticut
Wiley-Martin Funeral Homes – Texas
Oliver’s Grand Prairie Funeral Chapel – Alberta, Canada
Carlise-Branson Funeral Home – Indiana
Luyben Family Dilday-Mottell Mortuary – California
Custer- Christiansen Mortuary – California
JT Oswald Mortuary – California
Legacy Funeral Home- Angelus Chapel – Arkansas
Mobile Memorial Gardens Funeral Home – Alabama
Longview Funeral Home & Cemetery – Missouri
J.T. Morriss & Son Dinwiddie Chapel – Virginia
Jerns Funeral Chapels – Washington
Emerald Hills Funeral Home & Memorial Park – Texas
Lincoln Funeral Home & Memorial Park – Texas
Reichmuth Funeral Home – Iowa

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If you haven’t already, be sure to join our social media sites as well. Click on these links below to go to our Facebook, Linkedin, and Twitter company pages. We routinely update these sites with interesting articles and company news!

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Jake Johnson
Johnson Consulting Group

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