Funeral Home Training Library

Professionally produced funeral business training programs are at the core of the JCG Management Services Division. The most effective part of the Johnson Consulting Learning & Development Library is that all training programs can be customized to each individual funeral client’s needs.

Johnson Consulting Group’s extensive library of professionally designed funeral business training modules include the following list of general topics each having numerous individual training modules:

Customer Service

Staff Appearance
Phone Etiquette and Taking First Calls
Making a First Call
Greeting Families and Guests
Visitation
Funeral Services
Facilities Maintenance
Best Practices
Service Standards
Embalming Techniques
History and Value of Embalming
Cosmetics and Proper Posing
Pre-embalming Considerations
Infectious Diseases (OSHA, Blood Borne Pathogens)
Personal Protection
After Care Program
Exceeding your Clients Expectations
Funeral Services Ethics
Why are We In this Profession
Conducting Meaningful Cremation Services

Workplace

Organizational Structure
Clear Job Descriptions
Employee Manual
Employee Evaluations
Incentive Programs
Employee Recognition Programs
Improve Communications
How to Plan and Run Effective Staff Meetings
How to improve Morale
Respectful Workplace
OSHA Safety and Compliance
Crematory Compliance Plan

Marketplace

Master Marketing Plan
Business Source Tracking
Market Share Reporting
SWOT Analysis
Community Outreach Programs
Newsletters
Hospice Seminars
How to Series:
– Start a Community Advisory Committee
– Organize an open House
– Military Events
– Scholarship Programs
– Clergy Seminars
– Start an Insight Program and Give Tours
Holiday Remembrance Programs
What to do with Discounters
What Sets Us Apart
Why Choose our Funeral Home
Continuous Contact – Anniversary Cards etc

Financial Management

Value Added Programs
Client Centered Arrangements Training
Cremation Arranger Training
Goods and Services Training
Best Collection Practices
Accounts Receivable Plan
Pricing Strategies
Merchandise Plan
Understanding Call Mix and Call Type
What are my Financial Statements Telling Me
Benchmarking
Budgeting 101
Why a Quality Accounting Program is Paramount