JCG’s 2012 Excellence in Customer Service Award Winners

March 20, 2013

Phoenix, AZ - Jake Johnson, President of the Johnson Consulting Group (JCG), the death care industry’s premier Total Solutions Consulting Firm announced its winners of the “JCG 2012 Excellence In Customer Service Awards”. The Awards were presented to JCG client funeral homes who achieved the highest Overall Performance Scores from responses to family satisfaction surveys sent to each family they served during 2012. The JCG client funeral homes were divided into three categories based on call volume. The 2012 award recipients are:

Johnson Consulting Group announces winners of the 2012 Excellence in Customer Service Awards.

 Category One

Reins-Sturdivant Funeral Home North Wilkesboro, NC Whitney & Murphy Funeral Home Phoenix, AZ Solimine Funeral Home Lynn, MA Allnutt Funeral Home, Drake Chapel Fort Collins, CO Starks Family Funeral Homes St. Joseph, MI Menke Funeral Home Sun City, AZ
Category Two
JT Morriss & Son, Hopewell Chapel Hopewell, VA Ellers Mortuary Kokomo, IN LaFond-Ardoin Funeral Home Opelousas, LA Daniels Family Funeral Services Socorro Chapel Socorro, NM Bauknecht-Altmeyer Funeral Home, Bellaire Chapel Bellaire, OH Wilson Funeral Home Tampa FL
Category Three
Buie Funeral Home Rison, AR Defenbaugh-Wise-Schoedinger Funeral & Cremation Service Circleville, OH Bauknecht-Altmeyer Funeral Home, Shadyside Chapel Shadyside, OH Schoedinger Linden Memorial Chapel Columbus, OH Chapman Funeral Homes Hurricane, WV Cantrell Funeral Home Cantrell, NE Martin-MacLean-Altmeyer, Calcutta Chapel Calcutta, OH  
Johnson Consulting Company started its customer survey program in 2008 and has experienced rapid and continuous growth. This large amount of survey results data has proved invaluable to providing insight into customer needs and satisfaction. The company attributes its rapid growth based on its ability to offer the program with no contract to sign, a low monthly cost and accessibility to its management experts for interpretation and usefulness of the reports. “Not only have these results been critical for meaningful benchmarking, but we find more and more of our customers are taking the next step and allowing us to implement our incentive based compensation program along with these results”…”Combined, these are powerful tools for promoting high levels of customers service and average sale at client funeral homes” says Jake Johnson. If you would like to learn more about the JCG Performance Tracker™ and how it can help your firm, please call us at 888-250-7747 or click here or email us at info@JohnsonConsulting.com.