March 14, 2012
Jake Johnson, President of the Johnson Consulting Group (JCG), the death care industry’s premier Total Solutions Consulting Firm announced its winners of the “JCG 2011 Excellence in Customer Service Awards”. The Awards were presented to JCG client funeral homes who achieved the highest Overall Performance Scores from family satisfaction surveys mailed to each family they served during 2011. The JCG client funeral homes were divided into three categories based on call volume. We are proud to announce:
The 2011 Excellence in Customer Service Award Winners
Category OneReins-Sturdivant Funeral Home North Wilkesboro, NC Whitney & Murphy Funeral Home Phoenix, AZ Guerra-Gutierrez Mortuary Beverly Chapel Los Angeles CA Category Two Steed-Todd Funeral Home Clovis, NM J.T. Morriss & Son Funeral Home Hopewell Chapel Hopewell, VA Ellers Mortuary Kokomo, IN Altmeyer Funeral Home Wheeling Chapel Wheeling, WV Bunker Family Funerals & Cremation University Chapel Mesa, AZ Category Three Altmeyer Funeral Home Benwood-McMechen McMechen, WV Altmeyer Funeral Home Chesapeake Chapel Chesapeake, VA Chapman Funeral Home Hurricane, WV Starks Family Funeral Home Sommerfeld Chapel New Buffalo, MI Martin-McLean-Altmeyer Funeral Home Wellsville Chapel Wellsville, OH
Johnson Consulting Group started it’s customer survey program in 2008 and has experienced rapid growth. This large amount of data has proved invaluable to providing insight into customer needs and satisfaction. The company attributes its rapid growth based on its ability to offer the program with no contract to sign, a low monthly cost and accessibility to its management experts for interpretation and usefulness of the reports.
“Not only have these results been critical for meaningful benchmarking, but we find more and more of our customers are taking the next step and allowing us to implement our incentive based compensation program along with these results”…”Combined, these are powerful tools for promoting high levels of customer services and average sales at client funeral homes” says Jake Johnson.