by JCGAdmin | Jul 21, 2014 | Articles
Delivering exceptional customer service is paramount for funeral business success. But what is quality service? How do we know what the consumer expects, and how they respond to what your firm provides? Certainly families appreciate your efforts, and they often say as...
by JCGAdmin | Jul 21, 2014 | Articles
The Summer 2014 issue of The Independent® features the Jake Johnson article “Funeral Home Staffing-Recruitment Employee Relations – HR Issues and Pitfalls”. As our profession continues to evolve one of the most critical areas to address is funeral home staffing....
by JCGAdmin | Jul 12, 2014 | Articles
The Evolution of Accounting in Funeral Service By: Jake Johnson The financial statement has come a long way in funeral service. When my father first started in funeral service back in the 1980’s, most independent funeral directors only needed their financial...
