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    JCG’s 2012 Excellence in Customer Service Award Winners

    IN Press Releases On 03-20-2013

    Phoenix, AZ – Jake Johnson, President of the Johnson Consulting Group (JCG), the death care industry’s premier Total Solutions Consulting Firm announced its winners of the “JCG 2012 Excellence In Customer Service Awards”. The Awards were presented to JCG client funeral homes who achieved the highest Overall Performance Scores from responses to family satisfaction surveys sent to each family they served during 2012. The JCG client funeral homes were divided into three categories based on call volume. The 2012 award recipients are:

    Johnson Consulting Group announces
    winners of the 2012 Excellence in
    Customer Service Awards.

     Category One

    Reins-Sturdivant Funeral Home
    North Wilkesboro, NCWhitney & Murphy Funeral Home
    Phoenix, AZ

    Solimine Funeral Home
    Lynn, MA

    Allnutt Funeral Home, Drake Chapel
    Fort Collins, CO

    Starks Family Funeral Homes
    St. Joseph, MI

    Menke Funeral Home
    Sun City, AZ

     
     
    Category Two
     
    JT Morriss & Son, Hopewell Chapel
    Hopewell, VAEllers Mortuary
    Kokomo, IN

    LaFond-Ardoin Funeral Home
    Opelousas, LA

    Daniels Family Funeral Services Socorro Chapel
    Socorro, NM

    Bauknecht-Altmeyer Funeral Home, Bellaire Chapel
    Bellaire, OH

    Wilson Funeral Home
    Tampa FL

     
     
    Category Three
     
    Buie Funeral Home
    Rison, AR

    Defenbaugh-Wise-Schoedinger Funeral & Cremation Service
    Circleville, OH

    Bauknecht-Altmeyer Funeral Home, Shadyside Chapel
    Shadyside, OH

    Schoedinger Linden Memorial Chapel
    Columbus, OH

    Chapman Funeral Homes
    Hurricane, WV

    Cantrell Funeral Home
    Cantrell, NE

    Martin-MacLean-Altmeyer, Calcutta Chapel
    Calcutta, OH

     

    Johnson Consulting Company started its customer survey program in 2008 and has experienced rapid and continuous growth. This large amount of survey results data has proved invaluable to providing insight into customer needs and satisfaction. The company attributes its rapid growth based on its ability to offer the program with no contract to sign, a low monthly cost and accessibility to its management experts for interpretation and usefulness of the reports. “Not only have these results been critical for meaningful benchmarking, but we find more and more of our customers are taking the next step and allowing us to implement our incentive based compensation program along with these results”…”Combined, these are powerful tools for promoting high levels of customers service and average sale at client funeral homes” says Jake Johnson.

    If you would like to learn more about the JCG Performance Tracker™ and how it can help your firm, please call us at 888-250-7747 or click here or email us at info@JohnsonConsulting.com.


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